ResponsAbility is a web-based SaaS offering for managing business processes. Like a command center, it enables management and tracking of individual tasks, as well as electronic communications and collaboration related to those tasks. It allows you and your management team to ensure that every internal and external customer gets the same quality service and the same attention each and every time. It gives predictability so that your employees and your customers develop confidence in your business. It gives accountability to your employees so they have incentive to strive for results. It gives you insight into your organization to improve processes, identify problems and find solutions in the most efficient way.
You've always had the responsibility:
now you have the ability to respond.
Track projects using key identifiers, including project name, start date, and
manager assignment.
ResponsAbility gives you the ability to identify, manage, resolve and follow-up
any issue.
Quickly assign team members to tasks according to their scheduled workload and
job role.
Unlimited comments and uploading of attachments.
Our ResponsAbility Bug Tracking software gives your customers, channel partners, implementation partners, and employees the ability to report bugs via an easy, customizable form online. When reporting a bug, a unique case number is assigned to each report instantaneously. At the same time, a workflow engine ensures that the responsible resources within your organization are notified immediately. Each reported case is pushed through a predictable and consistent workflow of reporting bugs, confirming the undesired behavior, determining a cause, fixing it, testing it, deploying it, and ensuring acceptance by the initiator before the case can be closed. During the investigation phase, your employees, customers and partners can collaborate by providing comments and clarifications, sending notifications, assigning responsibility, and exchanging files such as screenshots, etc. Once a cause has been established, ResponsAbility’s Bug Tracking software can enforce a proper corrective action process by requiring a root cause, short term fix and long term fix to be provided, both for internal use and for your customers piece of mind.
Requiring only a browser,
Webcom’s ResponsAbility simplifies business process. Applicable to all varieties
of business processes, from sales to accounting to tech support and more.
And within each department, ResponsAbility’s power helps you streamline
all tasks, from the simplest daily process to the ongoing complex ones that
define your work.
ResponsAbility was introduced to handle the workflow needs addressing the
demand of both internal and external customers and tracking the corrective
action process anytime, anywhere. You’ve always had the responsibility:
now you have the ABILITY to respond. ResponsAbility helps organizations
keep their projects on track without making the lives of team members more
complicated. From a central location, manage the key aspects of all types
of cases, including product and service defects, customer and supplier complaints,
non-conformance issues, health and safety incidents and RMAs. Separate tabs
keep key information within easy reach. Your team can log issues as they
arise, prioritize them, and update their status as appropriate. Built-in
reports let you see open issues by project, projects by stage, and many
other categories, as well as export to all the standard formats.
Solution configures,
prices, quotes and proposes
MediSolution’s product/service offerings across all channels, anytime, anywhere.
Webcom, Inc., a leader in simplified quote-to-order enablement for the selling of complex products and services, is pleased to announce that MediSolution has implemented Webcom’s WebSource CPQ (Configure, Price, Quote) solution. WebSource CPQ automates, simplifies, and accelerates the quote-to-order process improving user adoption and automating the sales process for MediSolution’s extensive sales force.
MediSolution, a wholly-owned subsidiary of Harris Computer Systems, is a leading information technology company providing ERP software, solutions and services to healthcare and service sector customers across North America. Almost 300 healthcare, public and service sector organizations rely on MediSolution's systems to maximize their operational efficiencies, lower their costs and improve the delivery of services.
"It was important that we make the product configuration process as easy as possible so that quotes and orders could be completed in a timely manner,” said Carole Gagne, Coordinator-Analyst, Proposal Office at MediSolution. “WebSource CPQ ensures that our orders are configured with 100 percent accuracy, streamlining our business processes and ultimately saving on costs."
WebSource CPQ is designed to help drive increased revenues and margins, increased customer satisfaction, reduced costs and improved productivity. Requiring nothing more than a web browser, WebSource CPQ allows MediSolution to easily and skillfully configure, price, quote and propose solutions, significantly reducing the quotation turnaround time in an error-free manner.
“We are pleased to announce the addition of MediSolution to the Webcom family,” said Chris Lesar, Webcom executive vice president. “We are looking forward to supporting MediSolution’s rapid growth by enabling an easy, error-free way to bridge the gap from opportunity to order,” added Lesar.
ResponsAbility is used for building and managing
any business process, including, but not limited to: